SHIPPING / RETURNS POLICY
As part of our commitment to a more sustainable business, all of our delivery are completely carbon neutral. Utilising DHL’s GoGreen shipping initiative.When you have placed an order, you must also wait up to 2/4 weeks to give us the opportunity to make your sandal.
Duties/Taxes are NOT included in the shipping cost and you are responsible for these fees when your order arrives into your country. If the customer refuses delivery due to import duties and taxes and other charges or commissions, the package will be returned to the sender, in those cases, any additional costs that will occur will be borne by the customer and the original order will NOT be refundable.
RECEPTION OF THE PACKAGE
The customer is strongly advised to check the status of the packaging and the number of Products received upon receipt and to indicate any anomalies in the courier's transport document before signing the proof of delivery.
If the package shows signs of tampering or alteration, the user must immediately inform us by mail to: firstname.lastname@example.org without prejudice to the fact that the rules on the right of withdrawal and the legal guarantee of conformity are still present.
Please note that pursuant to art. 59, first paragraph, letter c) of Italian Legislative Decree No. 206/2005 (Consumer Code), the right of withdrawal is excluded for the provision of “products that are custom packaged or that are clearly personalised”.
We DO NOT accept returns, all our products that are custom packaged.
If the product you ordered does not match your size, you can replace it within 14 days of receipt and your order.
Our returns lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused
and in the same condition that you received it.
The Product shall be kept, handled and examined with the level of care to be normally expected, please try your shoes on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for an exchange.
Damapreziosa reserves the right to refuse any return on merchandise that does not meet the above requirements. If your exchange is not accepted, it will be sent back to you at your expense and a refund will not be issued.
The returned product must be in the original packaging equipped with labels, dust bag and information leaflets and the box cannot be used as a parcel for delivery but must be protected in another package so as not to be damaged.
Only items that have been purchased through our website are eligible for a return/exchange.
your items through the courier of your choice.
In case of exchange of an item, the user will be responsible for the costs incurred
Once the exchange has been made, DAMAPREZIOSA will send back the exchange for free. Please check out about 2-3 weeks for the item to be exchanged.
In case of doubts or questions about our shipping / returns policy,
When the package returns to Italy from a country outside the European Union customs and import duties are required at customs, which are estimated at around 26-28% of the price paid for the product will be deducted from your refund.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance.